Account Deletion

1. From the mobile app

• Open the cartelier.ai app and sign in.
• Tap the Settings tab at the bottom.
• Tap "Delete my account" at the end of the page and confirm.

2. From the web console

• Sign in at console.cartelier.ai.
• Open the Settings page.
• Press "Delete my account" on the "Delete account" card and confirm.

3. By email

If you cannot access the app or the console, send an email titled "Account deletion request" to info@cartelier.ai from the email address registered to your account. We process the request after verifying your identity and reply to the same address.

4. Data that is deleted

When you delete your account, your access is closed immediately. Within 30 days at the latest, the following is permanently deleted:

• Your account details (name, email, password hash); your account record is anonymised.
• Your vehicles and all uploaded and processed photos.
• Your company logo, plate images and company settings.
• Billing details saved for web purchases.

5. Data that is retained

• Payment and invoice records: kept for 5 years as required by the Turkish Tax Procedure Law.
• Database backups: daily backups are deleted automatically after 90 days and monthly backups after 365 days. During this period your data exists only in backups and is used for nothing other than restoring from backup.

6. Subscriptions

Deleting your account does not cancel an App Store or Google Play subscription. To stop being charged, first cancel the subscription in your store account settings: on Google Play, Play Store → Profile → Payments & subscriptions → Subscriptions; on iPhone, Settings → Apple Account → Subscriptions.