Terms of Use

1. Service description

cartelier.ai is a SaaS platform that removes the background of vehicle listing photos with AI, places the vehicle in a showroom setting, and produces plate replacement, logo, video and 360° views.

2. Account and responsibility

• You are responsible for the confidentiality of your account details and for the operations performed with your account.
• You accept that the information you provide is accurate and up to date.
• You must be over 13 years old, and if you act on behalf of a business, you must be authorized to do so.

3. Content and acceptable use

• You represent that you hold the necessary rights over the images you upload.
• The Service makes the presentation of the vehicle professional; it may not be used to misleadingly conceal the vehicle's actual physical condition.
• Unlawful, third-party-rights-infringing or misleading content may not be uploaded.
• You may not use the Service for reverse engineering, automated abuse or excessive load.

4. Vehicle slots, credits and payment

• The Service works with two separate balances: adding a new vehicle uses one vehicle slot, and removing the background of a photo for the first time uses one credit. Reprocessing the same photo is free. Vehicle slots and credits cannot be converted into each other.
• If an operation fails for technical reasons, the deducted credit is refunded to your account.
• Vehicle slots and credits purchased with one-time packages do not expire. Prices include VAT and are shown on the purchase screen.
• Purchased vehicle slots, credits and rights earned with promo codes cannot be converted to cash or transferred to another account.
• Refund and withdrawal terms for web purchases are set out in the Distance Sales Agreement and the Delivery and Returns Terms; purchases made through the App Store or Google Play are subject to the respective store's refund policy.

5. Pro subscription

• The Pro subscription is offered in monthly or yearly periods. At the start of each period the period quota (vehicle slots and credits) is added to your account; unused quota does not carry over to the next period. Balance purchased with one-time packages is not affected.
• Subscriptions purchased in the mobile app are charged to your App Store or Google Play account and renew automatically for the same period at the then-current price unless cancelled at least 24 hours before the end of the period. The renewal is charged within the 24 hours before the period ends.
• You can manage and cancel your mobile subscription in your App Store or Google Play account settings. Cancellation takes effect at the end of the current period; Pro features remain available until then.
• Subscriptions purchased on the web do not renew automatically; you need to purchase again when the period ends.
• Deleting your account does not cancel your store subscription; you must cancel it separately in your store account settings.
• Changes to subscription prices only apply to existing subscribers after notice given in line with the respective store's rules.
• Pro time granted with promo codes is valid for the period stated in the code and does not automatically convert into a paid subscription.

6. Intellectual property

The rights to the original content you upload remain with you. The Service's software, brand and design belong to us. You have the right to use the processed outputs in your listings.

7. Limitation of liability

The Service is provided "as is". To the maximum extent permitted by applicable law, we are not liable for indirect damages or service interruptions. AI outputs carry no warranty of perfection; it is your responsibility to check the images before publishing.

8. Termination

If you breach the terms, we may suspend or close your account. You may request to close your account at any time.

9. Changes

We may update these terms from time to time. We will notify significant changes by reasonable means; the current version is published on this page.

10. Governing law

These terms are subject to the laws of the Republic of Türkiye. The Istanbul Courts and Enforcement Offices have jurisdiction over disputes. For users acting as consumers, the authorities designated by consumer protection legislation remain reserved.

11. Contact

Maivo Yazılım Ticaret Ltd.Şti., info@cartelier.ai