Delivery and Return Terms

1. Nature of the service

cartelier.ai is a digital service. The 'credits' you purchase are used in AI operations on the platform (background removal, plate replacement, video, 360°, etc.). There is no shipment of a physical product.

2. Delivery

The moment your payment is approved, the credits you purchased are automatically and instantly added to your account. Delivery takes place electronically, through your account; there is no separate shipping/delivery process.

3. Return and right of withdrawal

You may request a return within 14 (fourteen) days after purchasing your credit package, provided the credits in the package have not been used at all; in this case the full amount paid is refunded.

For partially or fully used credit packages, the used credits cannot be refunded, as they constitute a digital service that has been performed.

4. Refund method and timing

Approved refunds are made to the card/payment method used for the payment and are reflected in your account within a reasonable time depending on the payment institution's processes. For refund requests, you can reach us at info@cartelier.ai.

5. Contact

Maivo Yazılım Ticaret Limited Şirketi - Email: info@cartelier.ai - Phone: 0850 335 10 53